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CQC report on Oxford Health NHS Foundation Trust - response from Healthwatch Oxfordshire

31/05/2017

Healthwatch Oxfordshire has responded to criticism of Oxford Health NHS Foundation Trust by the Care Quality Commission (CQC).

The inspectors rated the Trust ‘Good’ on providing services that were caring, and which were responsive to people’s needs. However, Oxford Health was rated as needing improvement in three areas: providing services that were safe, effective and well led.

In particular, the Trust was was told it needed to make improvements to its out-of-hours service, which operates from six centres around the county, providing a service when GP surgeries are closed.

During an announced inspection in November last year, the first for the service, the Care Quality Commission (CQC) discovered in the six months leading up to its visit, the service only achieved 82 per cent of face-to-face consultations within two hours of assessment for urgent patients. The national target is 95 per cent.

While the trust was told it did provide a good quality of care to patients, a shortage of doctors meant targets were missed while full checks were not in place to ensure every GP could work safely with children with proof of disclose and barring service (DBS) checks not always available - although there was no suggestion any youngsters were at risk.

Rosalind Pearce, Executive Director, Healthwatch Oxfordshire, said:  “It is potentially putting patients and children at risk and that is not good enough.  It concerns us that one of our main hospital trusts gets a requires improvement rating.  “I think the point raised around DBS checks for self-employed GPs is of great concern.

“There is no way anybody should be working, if they are directly employed or self-employed, if they cannot demonstrate that they completed their DBS check.”

“With regards to the recruitment of medical staff, it is a county-wide and national issue.

“And although the report does inform us that they are putting things in place to boost recruitment, they are not achieving the national standards they had been two years ago.”

The full report is available at this link

 

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