Healthwatch Oxfordshire is calling for better ‘signposting’ to the services provided by the county’s Minor Injuries Units (MIUs) so that patients make the best use of them.
The recommendation comes in a new report from Healthwatch Oxfordshire, ‘Using Minor Injury Units in Oxfordshire’.
Healthwatch Oxfordshire found during the course of compiling the report that in the main, most people were highly satisfied with MIU services available in Witney, Abingdon and Henley-on-Thames, and are using them appropriately, choosing to visit them with a clear understanding of what services are available.
However, during the research by the consumer watchdog , which included interviewing patients and asking them to complete questionnaires after their treatment, we found that some people had attempted to access their GP surgery before attending an MIU, and no one mentioned the ‘Choose Well’ education campaign in influencing their decisions.
Other recommendations in the report include:
- Better communication about opening hours
- Better co-ordination of staffing
- More information about waiting times and triage process
- Better facilities in waiting areas.
- Better co-ordination of MIU and X-ray opening times so that people do not have to come back for a second long wait.
Carol Moore, Executive Director, Healthwatch Oxfordshire, said: “Minor Injuries Units appear to be providing an excellent service in the county, and are playing an important role in easing pressure on other areas of the health service, such as GP surgeries and Accident & Emergency Departments.
“However there is obviously some work still to be done on raising people’s awareness of the MIUs and the services they offer. We urge that the Oxfordshire Clinical Commissioning Group, and Oxford Health NHS Foundation Trust, who pay for and run the units, will act on our recommendations to further improve the service to patients.”
You can read or download the full report by clicking the document below. You can also read responses to the report.
MIU Full report
Response from Oxfordshire Clinical Commissioning Group